How Big Church Festival Streamlined Volunteer Communication with Joyned

Communication breakdown once on-site: As soon as the event began, organisers went straight to work - checking in guests, offering accessibility support, getting involved in activities, and so much more. With so many people and so much to do, staying connected via email was no longer a practical option. This left volunteers without a clear way to communicate with leadership.

Physical reliance for updates: Without a centralised platform, volunteers had to track down team leads in-person to ask questions or get last-minute info. This was an inefficient and often stressful experience. 

Support for large church groups: Teams managing hundreds of attendees needed a direct, reliable way to communicate with festival staff before and during the event.

Pressure from scale: With expanded programming and thousands more participants, even small delays or miscommunications had a ripple effect. 

The team knew they needed a tool that could cut through the noise and enable instant, flexible, and intuitive communication – even when plans changed on the ground.

The Big Church Festival’s organisers needed a communication platform that would:

• Handle real-time queries from hundreds of people
• Be simple enough for volunteers to adopt instantly
• Offer secure, controlled communication that respected privacy
• Support decentralised teams and large groups on the move

And, of course, Joyned delivered. 

Once introduced to the event organisers and volunteers, Joyned became the go-to space for key updates, support requests, and group communication. Whether it was volunteers asking where to find their coach tickets or group leads coordinating access times, Joyned kept the information flowing.

Joyned didn’t just support the festival – it enhanced the entire experience. It gave volunteers a new sense of connection, empowered group organisers, and removed pressure from the core team during the most intense days of the event.

In an environment where communication is often the first thing to break down, Joyned became a backbone for the teams who used it. For many, it fundamentally changed how they experienced and contributed to the Big Church Festival.

• Faster response times: Questions that would have required radio messages or face-to-face conversations were handled in seconds.
  
• More connected teams: Volunteers felt seen, supported, and heard. This was a huge morale boost for teams working long hours.
  
• Reduced stress for organisers: With fewer on-site interruptions and ad hoc requests, the leadership team could stay focused on running the event.‍
• Support for scale: Group organisers managed hundreds of attendees with less friction, using Joyned to coordinate logistics and access.

With the Big Church Festival continuing to grow – and only 5% of the site currently in use – the potential is enormous. Joyned is excited to support that journey by providing the tools people need to stay connected, responsive, and focused on building meaningful communities.