Revolutionising Team Communication at Wonderpack.eco with Joyned

Wonderpack is a logistics and fulfilment company specialising in sustainable packaging solutions. With employees working across multiple warehouse locations, maintaining alignment, clarity, and community was becoming increasingly difficult as the team expanded.

Before 2024, the company’s internal communication ran almost entirely through WhatsApp; an approach that quickly became challenging as teams scaled and operations became more complex.

Joyned provided Wonderpack with a dedicated communication system built for workplace collaboration, eliminating the limitations of WhatsApp and giving employees a more secure and organised way to stay connected.

Safe, GDPR-Compliant Communication

Joyned gave employees a way to collaborate without sharing personal phone numbers, ensuring privacy and protecting sensitive data.

Work-Life Balance and Notification Control

Team members could mute or schedule work notifications during their personal time without missing personal messages like they did on WhatsApp.

Better Structure Across Teams and Sites

Instead of one large, chaotic WhatsApp group, communication was organised into groups by warehouse, department, and project. As a result, information became easier to find, share, and take action on.

Community and Culture Building

Joyned became a space for employee recognition, celebrations, and company-wide updates; creating a positive workplace culture across locations.

Since moving to Joyned, more than 50 Wonderpack employees now use the platform daily. The company has seen measurable improvements in communication flow, organisation, and privacy protection.

• Onboarding is now faster and easier, with new team members added via work email rather than personal phone numbers.
• Employees experience fewer interruptions, thanks to improved notification control.
• Engagement has increased, with staff participating more actively in group discussions and company updates.
• Teams feel more connected, supported, and confident using a platform built specifically for workplace communication.

Wonderpack.eco’s leadership team describes Joyned as a reliable, secure, and culturally transformative tool that fits seamlessly into a multi-site operational environment.

We both discovered that private, structured, and purpose-built communication dramatically improves team alignment, especially across multi-site operations. By separating work and personal messaging, employees feel more secure, more respected, and better able to manage their time.

Our collaboration also revealed the importance of creating digital spaces that support both operational updates and workplace culture. When communication is organised, compliant, and community-focused, engagement grows naturally and teams feel united.